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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marie Lancaster

April 24, 2024

5  out of  5 rating by Marie Lancaster
"Anita handled my request for renters insurance in an efficient, knowledgeable, timely manner. I would certainly give her high marks. I have been a client of State Farm for years, formerly with Glenn Terry, and I highly recommend them"
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Dave Carpenter

April 19, 2024

5  out of  5 rating by Dave Carpenter
"I've been with John Hoffman at State Farm in Independence for many years now and I'm here to say that he is an excellent agent who represents his agency very well. John Hoffman goes above and beyond what a normal agent would do. I would have to say he's the best in the state of Kentucky. He's very quick and efficient when an accident or other problem arises. If you need an insurance company and agent go to John Hoffman at State Farm. I highly recommend him!"
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Edith Ashworth

April 18, 2024

4  out of  5 rating by Edith Ashworth
"Both John and Grace were so helpful. Grace had all my paper work emailed to be within an hour with a follow up call."
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Samantha Howell

April 18, 2024

5  out of  5 rating by Samantha Howell
"Grace called within minutes of my online request for a quote. She was super friendly and helpful."
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Lori Whiteker

April 4, 2024

5  out of  5 rating by Lori Whiteker
"Grace was an amazing help for me in getting back to me quickly, answering my questions, and helping make the switch to State Farm Auto!"
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Gary Allen

April 3, 2024

5  out of  5 rating by Gary Allen
"Grace was super helpful and has a ton of experience. She was there to answer every question I had from start to finish and saved me a lot of money. I am excited to be a part of John Hoffman State Farm."
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Patrick Lynch

March 21, 2024

5  out of  5 rating by Patrick Lynch
"John Hoffman and his staff have been a refreshing change to what we unfortunately have become used to with respect to client service expectations. John has been nothing but completely attentive to all of our insurance needs, and is extremely accessible and responsive whether there an issue arises, or whether we just have general inquiries. Recently, John even helped us navigate through a situation with a third party insurance company, as he wanted to ensure we were informed of our options and were able to achieve the best outcome for our family. It goes without saying, but I would highly recommend John Hoffman and his great staff to anyone!"
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Brandi Freeman

March 19, 2024

5  out of  5 rating by Brandi Freeman
"Have been with John Hoffman-State Farm for quite sometime, my late mother Melinda recommended them. She was not wrong, they are extremely kind, helpful and sincere in helping and really caring for their customers, when she passed you could tell their condolences were sincere. I highly recommend John Hoffman State Farm for so many reasons. You will not be disappointed!! I would also like to add-I too had to use their road side assistance for my car just needing a simple jump, although JH State Farm contracts out-they did not disappoint with whom provided my car a jump!! They were here within 45 minutes, professional and were able to get me to work still relatively on time!! Sincerely, Brandi Freeman"
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Dava Musick

March 11, 2024

1  out of  5 rating by Dava Musick
"I have been a loyal State Farm customer for approx 30 years. I am now in the process of switching insurance providers. In my opinion, Mr. Hoffman and his team, while very polite, did not provide me with acceptable customer service. State Farm’s premiums are usually higher than most other providers. I was content paying those premiums for years, because of the high level of customer service that my long time agent provided. I’m still paying high premiums, but the customer service has been in serious decline for the last 3-4 years. At first I noticed it with things like roadside assistance, not really agent customer service. It would take hours and hours for roadside assistance. Now the issue isn’t just with things like roadside assistance. State Farm is currently cancelling one of my policies ( that has a 3 year accident free discount), because they can’t legally cancel our “auto renew-policy” that has had claims filed against it. As my agent, Mr. Hoffman called me in January to say he would “file an appeal” and he felt like the appeal would be successful, given the policy was less than a year away from a 6 year accident free discount and the fact I had been a State Farm customer for so long. He said that policies were cancelled through an automated process and weren’t usually looked at by an actual employee unless there was an appeal filed. After more than 30 days I called Mr. Hoffmann’s office twice the same week to get a status update on the appeal. I was told it was “still in process”, by Mr. Hoffman’s staff. Finally on that Saturday, Mr. Hoffman called me and admittedly had not even filed the appeal, noted my account , or even really remembered our 30+ minute conversation about the appeal. He then supposedly filed an appeal that same Saturday and I received a call from his office Monday morning (48 hours later) saying the appeal was denied. Per Mr. Hoffman I’m not permitted to see the appeal or the denial. His staff member told me that my appeal was still being processed, when in fact at that point, Mr. Hoffman had never filed the appeal. That was my personal experience with John Hoffman State Farm. I expect much more from an insurance agent that profits from my premiums."
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William Wheeler

February 21, 2024

1  out of  5 rating by William Wheeler
"I’ve been a customer of State Farm for decades and all they keep doing is boosting their prices. Now they hiked up my home owner insurance because they way over appraised my house. Looking for a new company ASAP!"
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January 30, 2024

5  out of  5 rating by Supraboat20ssv
"Very helpful from my transition from Allstate to State Farm"
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Bill Cook

January 2, 2024

5  out of  5 rating by Bill Cook
"Wonderful customer service from Anita . She handled my claim quickly and was efficient"
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Sean Horsley

December 16, 2023

5  out of  5 rating by Sean Horsley
"Wonderful customer service! Very friendly and helpful when trying to figure out the insurance you need."
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Audra !

December 5, 2023

5  out of  5 rating by Audra !
"Grace was so helpful and nice to work with, made the task of getting new car insurance better and easy."
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cynthia browning

November 13, 2023

5  out of  5 rating by cynthia browning
"Fast and reliable customer service with questions and claims"
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Tiffany Stout

November 13, 2023

5  out of  5 rating by Tiffany Stout
"Went over and beyond your the best thank you! Had all right answers another reason why we love our State Farm family!"
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Brittany Wischer

November 10, 2023

5  out of  5 rating by Brittany Wischer
"Anita is always there to help whenever I need anything and has been very informative on every aspect of my policies. John Hoffmann office has always been welcoming and warm. I enjoy all the cards I get. 🥰"
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april bennet

October 30, 2023

5  out of  5 rating by april bennet
"Very helpful and nice"
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Steve Hall

October 23, 2023

5  out of  5 rating by Steve Hall
"Prompt courteous response! Very informative."
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Kathy Morris

October 13, 2023

5  out of  5 rating by Kathy Morris
"Always prompt in their replies and also very courteous"
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Jessica Brown

October 13, 2023

5  out of  5 rating by Jessica Brown
"Anita Teakell is the nicest, sweetest, most helpful person ever! Always pushing herself to learn more and is awesome at her job! Highly recommend!"
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Chris Cronenweth

October 4, 2023

5  out of  5 rating by Chris Cronenweth
"Excellent customer service. Very friendly team. Highly recommend the Hoffman State Farm group."
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Abbie Musick

September 19, 2023

5  out of  5 rating by Abbie Musick
"Anita was a huge help in getting my insurance premiums lower and getting me great coverage for my new car!"
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Lorraine Peebles

August 31, 2023

5  out of  5 rating by Lorraine Peebles
"I had terrible roof damages from recent storms called state farm they sent out a gentleman who inspected my roof and all within a little longer than a week I had a new roof and it was completely covered except for my deductable which I gladly paid. my thanks to john hoffman and all the people at State Farm . your good work is much appreciated."
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Robert Schultz

August 24, 2023

5  out of  5 rating by Robert Schultz
"Very informative, helpful and worked the program to fit my needs."